Last updated: 6 October 2026
These Terms & Conditions apply to orders placed through the Universal Galaxy One website.
1. Orders
An order is submitted through the website after the customer enters the required checkout information and selects an available payment method.
The website currently supports:
- UPI
- Cash on Delivery
An order may remain subject to delivery availability, service-area rules and checkout validation.
2. Product and quantity
The current Water product is shown as 20 L Water.
Customers may use the available quantity controls, including the quick-quantity options, plus/minus controls and supported custom quantities.
The price shown in the cart and checkout at the time the order is placed is the applicable website price for that order.
3. Delivery location
Delivery is available only to supported locations shown by the website.
Customers must provide the delivery details requested at checkout:
- Pincode
- Area
- Street
- House / Flat / Door No.
Customers are responsible for entering delivery information accurately.
4. Delivery methods
FREE Scheduled Delivery
FREE Scheduled Delivery follows the delivery schedule shown to the customer for the selected location.
The website also shows the applicable order cutoff. Orders placed after the cutoff may be assigned to the next eligible schedule according to the active delivery rules.
Priority Delivery
Priority Delivery provides higher placement in the live delivery queue.
Priority Delivery is currently available from 7:00 AM to 9:00 PM on operating days and is closed on Sunday.
Priority Delivery does not promise an exact delivery time.
5. Temporary delivery schedules
Universal Galaxy One may apply a temporary delivery schedule to selected streets.
When a temporary schedule applies, the website may show a different date or time window from the normal recurring street schedule.
Already-scheduled orders may be moved to the applicable temporary schedule according to the active delivery rules.
6. Delivery status
Delivery Operations may use statuses including Scheduled, Out for Delivery, Delivered, Not Delivered / Awaiting Reschedule and Cancelled.
A delivery that is not completed may require rescheduling.
7. Customer contact
The customer must provide a valid main mobile number.
Universal Galaxy One may contact the customer by phone or WhatsApp when needed for order or delivery operations.
8. Payment
Customers should use only the payment method selected at checkout.
UPI customers should complete payment using the payment information shown at checkout before the scheduled delivery window ends to keep the order confirmed.
Cash on Delivery orders are payable on delivery according to the order total shown. UPI payment is not accepted at the time of a Cash on Delivery handover.
If a delivery schedule changes, the order continues on the applicable revised schedule according to the active delivery rules.
9. Website availability
Universal Galaxy One may update service areas, delivery schedules, delivery capacity, temporary street schedules, operating hours, product availability, or website functions when operationally required.
10. Support
Phone / WhatsApp: 9094220911
11. Changes to these terms
These Terms & Conditions may be updated when the website’s products, pricing, ordering, payment, service area, or delivery operations change.
