Last updated: 6 October 2026
Universal Galaxy One uses customer information only as needed to operate the website, process orders, arrange delivery, provide customer support, and maintain order and delivery records.
Information we collect
When you use the website or place an order, we may collect information you provide, including:
- Name
- Main mobile number
- Delivery pincode, area and street
- House / Flat / Door No.
- Selected delivery method and delivery timing
- Order quantity, order value and payment method
- Order and delivery status
The website may also use essential session or cart information needed to keep your selected location, cart, delivery choice and checkout state working correctly.
How we use information
- Process and manage orders
- Confirm whether a delivery location is serviceable
- Calculate the applicable order amount
- Schedule FREE Scheduled Delivery or Priority Delivery
- Prepare delivery routes and delivery operations
- Contact you about an order or delivery when needed
- Provide customer support by phone or WhatsApp
- Maintain order, payment-method and delivery-status records
- Operate, secure and troubleshoot the website
Payments
The website currently offers UPI and Cash on Delivery.
When UPI is selected, the checkout may provide the business payment mobile and an option to open a compatible UPI app. Universal Galaxy One does not ask for a separate UPI-linked mobile number at checkout.
Delivery information
Delivery information may be shown to authorized store or delivery staff through the Delivery Operations Route Board so orders can be grouped, contacted, scheduled and marked with delivery status.
Cookies and session information
The website uses essential WordPress / WooCommerce session functionality needed for cart, checkout, selected delivery location and delivery scheduling.
Sharing of information
Customer information may be used by authorized Universal Galaxy One staff involved in order handling, customer support and delivery operations.
Data retention
Order and delivery records may be retained in the website’s order-management system for operational, support and record-keeping purposes.
A specific retention period is not stated here because no verified retention period has yet been configured or confirmed.
Customer questions
Phone / WhatsApp: 9094220911
Changes to this policy
This policy may be updated when the website’s ordering, payment, delivery, support, or data-handling processes change.
